Client Experience / Relationships Manager
Growing up on a sheep and cattle farm in Western Victoria set Louisa up for a love of animals and all things nature. She embarked on a career in customer service and retail management, which led her to a role as Client Relationships/ Experience Manager at PVE – the perfect combination!
Louisa is inspired by the PVE team’s passion and dedication, providing such a crucial service as 24 hour emergency care. The case that exemplifies all the amazing qualities of the team was a young Doberman who required a leg amputation, involving Vets, Vet Nurses, Client Care Team and the patient’s primary Vet. Louisa says the PVE team treats patients as though they were their own pets, taking ownership to check in and ensure everything is done for their health and comfort.
Time in nature is one of Louisa’s loves outside of work, bushwalking and exploring the beach with her kids.