Info for Pet OwnersFrom Admission to Discharge
From Admission to Discharge
Your pet will be seen as soon as possible but sometimes you may be asked to wait as other pets may have more urgent medical needs. Patients are seen in order of their level of emergency.
Triage and Consultation
Triage is the process of determining whether or not your pet has a life-threatening problem requiring immediate care. A staff member will ask you questions and observe your pet to determine the level of urgency. If a critical problem is identified, we will ask your permission to take your pet straight through to the treatment area for immediate therapy. Once your pet is
If your pet is found to be stable, you will be asked to take a seat in the waiting room until a veterinarian is available to examine your pet. During this time you will be given a form to complete allowing us to generate a record for your pet or find their existing records if they’ve been to us before. The veterinarian will then examine your pet and consult with you about available treatment plans or medications.
All patients are seen
Admitting Your Pet
How Do I Get An Update?
What Happens at Discharge?
The veterinarian will advise you with an estimate of the costs associated with your pet’s treatment. We accept cash, and have electronic card facilities for payment. If you require financial assistance please advise the staff as soon as possible. At the completion of the consultation or your pet’s stay with us, you will be given an itemized invoice. Payment is required prior to discharge or referral to a specialist service.