What To Do In A Pet Emergency During Coronavirus (COVID-19)

This page has been put together for pet owners to keep them up-to-date on what to do in a pet emergency during the coronavirus (COVID-19 ) pandemic as it unfolds in Australia.

Last updated: 24/03/2020 – 3:58pm



Frequently Asked Questions

What should I do if I have a pet emergency during the coronavirus (COVID-19) pandemic?

After business hours, on public holidays or on weekends please phone us on (08) 6244 2584. Within normal business hours please call your local vet.

Do I need to make an appointment?

No. You won’t need to book an appointment, you can come straight to us. However wherever possible, please phone the hospital first to let us know you’re on your way so we can be prepared for you. As well as relaying information about your pet’s condition, you may be asked some questions about your health and any possible contact with COVID-19 positive individuals. This will help us decide the best way to help you and your pet when you arrive at the hospital. We ask that only one person accompanies the pet into the building in order to do our part to minimise the number of people in our hospital and maintain social distancing.


What do I do if I am currently under quarantine order or have been diagnosed with COVID-19 and need to bring my pet to you?

If possible please arrange a family member or friend who:

  • Is not been diagnosed with COVID-19, and;
  • Who has not been in close contact with a diagnosed person to bring your pet to the hospital.


If you are unable to arrange for someone else to bring your pet to us, we can still see your pet:

  • Once you arrive at our hospital, please wait in your car and we will come out to help you;
  • Phone us from the car park to let us know you have arrived;
  • A nurse will then come out to collect your pet and take them into the hospital. The vet will then perform a consultation with you via phone or video call.


How are you keeping your hospitals safe?

We have strict processes in place to ensure hygiene and safety at all times. During this outbreak of coronavirus (COVID-19) we will be increasing the frequency of regular cleaning of high-touch surfaces. This includes and is not limited to all reception surfaces. Although there will be a bathroom available, it is a high-risk area for infection transmission and is only recommended to be used in urgent situations – where possible please use your own bathroom before visiting us.


Can I visit my pet in hospital?

In normal circumstances we encourage you to visit your pet, however in the current conditions we will be asking you to refrain from visiting your pet in order to reduce the risk to yourself and our team members.


Where can I find up to date information on the impact of coronavirus (COVID-19) and pets?

With so much misinformation online, our vets, together with our partners at Animal Emergency Service, have put together answers to questions they are frequently being asked about coronavirus and pets. Visit the blog here: Coronavirus and Pets.


Are you accepting cash as a form of payment during the coronavirus (COVID-19) outbreak?

we are still accepting cash, but if possible we ask for payments to be made by EFTPOS, credit cards, or through our secure online payment gateway.


My financial circumstances have changed due to coronavirus (COVID-19), do you offer payment plans?

We want to reassure you we are committed to discussing your options for the best and most affordable pet treatment for your situation.

Some of the alternative payment options we offer include:

  • Our vets will work with you to find an alternative treatment plan to suit your financial circumstances
  • If you require assistance, we can help you to apply for payment plans
  • We are still accepting cash, but if possible we ask for payments to be made by EFTPOS, credit cards, or through our secure online payment gateway
  • We also recommend pet insurance to give you peace of mind, and are happy to process claims on your behalf

If your pet requires care and you are concerned about costs, please contact us.

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